Placing an Order

How to calculate the square footage of my room when ordering tile?

It’s easy.  Follow these steps.

Measure the length in feet, Measure the width in feet. Multiply the length figure by the width figure.  This will be your total square footage for that portion of your project.  Continue to repeat this for all parts of the space that will get the same tile.   Add these together for your total square footage.

Measuring in inches works as well.  Do the math the same way, then divide by 144 to get your total in square feet.

When calculating square footage account for the entire space (i.e. under vanity/cabinets).

How much tile should I order to allow for waste?

To allow for waste, you must consider the installation.  For most standard installations, 10% extra for waste is sufficient.  Percentage of waste for more elaborate patterns like running tile on a 45 degree angle, herringbone or cross hatch, consult with your installer. Add 15% for tile being installed in a room with lots of jogs and corners. These installations will require more cuts and thus more waste.

Length x Width + Waste = Amount Needed

Where can I buy Merola Tile?
How much does shipping cost?

There are low cost shipping fees within the contiguous United States that is calculated during checkout

We do not ship to AK, HI, and PR.

Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.

Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. We will ship your order shortly after we receive payment from you.

How do I get my order faster?

If you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Expedited Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What are my payment choices?

We currently accept all major credit cards.

When will my order ship?

All orders are processed and shipped within 1-4 business days after they are placed.

Also, after placing your order, you may log into your account and click on ‘My Orders’ or click the “Track My Order” in the website footer to track the status of your order. You will receive a shipment confirmation with tracking information once order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.

Order Status

How do I change quantities or cancel an item in my order?

Please note that you have only half an hour to cancel your order from the time it was placed. After that, you must wait until you receive your order and then proceed with a complete return. See our Shipping and Return Policy here:

Once an order has begun processing or has been shipped, it can no longer be edited. If you realize that changes are necessary, please contact us immediately. You can call us at 800-963-7652 or email us at

How do I track my order?

If you have an account, you may log into your account and click on ‘My Orders’ You can follow this link to track your order: “Track My Order”

My order hasn't arrived.

Click the “Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Problem with an Order

What if I received damaged tiles?

Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.

Often times what may seem like a destroyed sheet can actually be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:

If you still feel that your damaged tiles cannot be used, please email as soon as possible. Your email must include:

  1. Your order number.
  2. The amount of sheets damaged.
  3. Pictures of any damages.
  4. Any other relevant information (exterior damage to boxes, whether the boxes were packed horizontally or vertically, etc).

After we receive these photos and analyze the damage, we will send out replacement sheets as quickly as we can. Please be sure to retain the damaged material until our claims process has been completed, as we may require the damaged material to be returned to us for quality control purposes.