Placing an Order

Where can I buy Merola Tile?
How much does shipping cost?

There are low cost shipping fees within the contiguous United States that is calculated during checkout

We do not ship to AK, HI, and PR.

Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.

Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. We will ship your order shortly after we receive payment from you.

How do I get my order faster?

If you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Expedited Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What are my payment choices?

We currently accept all major credit cards.

When will my order ship?

All orders are processed and shipped within 1-4 business days after they are placed.

Also, after placing your order, you may log into your account and click on ‘My Orders’ or click the “Track My Order” in the website footer to track the status of your order. You will receive a shipment confirmation with tracking information once order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.

Order Status

How do I change quantities or cancel an item in my order?

Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact us as soon as you realize that changes are necessary in your order. You may call us at 800-963-7652 or email us at

How do I track my order?

If you have an account, you may log into your account and click on ‘My Orders’ You can follow this link to track your order: “Track My Order”

My order hasn't arrived.

Click the “Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Problem with an Order

What if I received damaged tiles?

Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.

Often times what may seem like a destroyed sheet can actually be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:

If you still feel that your damaged tiles cannot be used, please email as soon as possible. Your email must include:

  1. Your order number.
  2. The amount of sheets damaged.
  3. Pictures of any damages.
  4. Any other relevant information (exterior damage to boxes, whether the boxes were packed horizontally or vertically, etc).

After we receive these photos and analyze the damage, we will send out replacement sheets as quickly as we can. Please be sure to retain the damaged material until our claims process has been completed, as we may require the damaged material to be returned to us for quality control purposes.