FREQUENTLY ASKED QUESTIONS
There are low cost shipping fees within the contiguous United States that is calculated during checkout
We do not ship to AK, HI, and PR.
Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.
Charges may also apply to hard-to-reach areas such as military bases and locations only accessible via ferry. These charges will be assessed after your order is processed, and you will be contacted to provide payment for said charges. We will ship your order shortly after we receive payment from you.
We currently accept all major credit cards as well as PayPal.
Please note that once an order has begun processing or has shipped, the order is no longer editable. Please contact us as soon as you realize that changes are necessary in your order. You may call us at 800-963-7652 or email us at orders@merolatile.com.
Click the “Order Status” link at the top right-hand side of our site to track your order.
If you have an account, you may log into your account and click on ‘My Orders’ You can follow this link to track your order: “Track My Order”
Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.
Often times what may seem like a destroyed sheet can actually be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:
If you still feel that your damaged tiles cannot be used, please email orders@merolatile.com as soon as possible. Your email must include:
- Your order number.
- The amount of sheets damaged.
- Pictures of any damages.
- Any other relevant information (exterior damage to boxes, whether the boxes were packed horizontally or vertically, etc).
After we receive these photos and analyze the damage, we will send out replacement sheets as quickly as we can. Please be sure to retain the damaged material until our claims process has been completed, as we may require the damaged material to be returned to us for quality control purposes.
PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 5 DAYS OF THE DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.